COMMUNICATIONS

Texts and calls, on the client record. Not on someone's phone.

Customer conversations usually live on whichever crew member happened to answer. SUITE keeps them on the business — one thread per number, attached to the member it belongs to.

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WHAT YOU GET

One thread per customer, whoever picks it up.

Texts and calls in a single conversation view, not two separate lists you have to reconcile

Photos a customer texts you are kept on the conversation — a picture of the leak stays with the job it is about

A conversation resolves to a member, so the thread sits beside their documents, balance and history

Reply from your business number; personal phones stay personal

Mark a number as spam once and it stops reaching you, rather than once per call

Save notes on a call, and export a filtered conversation list when you need a record

01

You bring a number

Texting runs on a business number registered to you, not a shared pool. Consent and opt-out are handled per recipient.

02

Replies land in one place

Whoever answers, the thread stays on the business record rather than on an individual's handset.

03

It is not a marketing tool

This is for the conversations a job actually needs — confirmations, questions, photos, and follow-up.

01

Photos, not just words

A customer can text you a picture of the problem, and it is stored on the conversation instead of disappearing into someone's camera roll.

02

STOP is respected

Opt-out keywords are honoured for the whole business, and a recipient who opts out cannot be texted again by mistake.

03

Unread that means unread

Read state is per person, so one teammate opening a thread does not clear it for everyone else.

COMMON QUESTIONS

Can I text from my existing business number?

Texting runs on a business number registered to your company. Replies come back into SUITE rather than to a personal handset, so the conversation stays with the business when someone is off.

What happens to photos a customer texts me?

They are stored on the conversation, so a picture of the problem stays attached to the job it belongs to instead of living in one person's camera roll.

Does SUITE send marketing text blasts?

No. This is for the conversations a job needs — confirmations, questions, photos and follow-up. Opt-out keywords are honoured for the whole business.

From $29.99/mo — all features included.

$29.99/mo

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